Assertiveness is one of the most valuable skill sets leaders and managers can possess. It ensures that you are clear, consistent and understood by those you lead. Assertiveness helps eliminate the confusing and inconsistent messages many of us often convey unintentionally to our employees and coworkers.
This program gives participants practical techniques to improve their assertiveness in leadership positions and helps define the difference between assertive, aggressive, passive and devious leadership styles. This program will also provide opportunities to use assertive techniques in problem solving and interpersonal workplace situations.
Assertiveness and Leadership
What Is My Communication Style?
How to Be More Assertive
How to Handle a Problem Boss
Compliments, Criticism, Rejection