A fundamental responsibility of all managers and supervisors is to give feedback to subordinates.
Properly done,telling people how they are doing can be a powerful management tool.
Unfortunately, most of us are not as effective as we should be in this important area.
The purpose of this seminar is to show participants how to give and receive criticism and praise.
Why Supervisors Don't Praise
- Eight reasons why supervisors don't give the praise they should
When Not to Praise
- Ten situations where praise will not motivate
How to Praise Effectively
- Six major differences between effective and ineffective praise
- Seven tips from 'The One Minute Manager'
- Eight powerful guides for giving praise
- How to do it
- How do I react to criticism?
- What are my present abilities?
- Why do I criticize?
- What changes do I have to make to be able to learn from criticism?
Benefiting From Criticism
- How to view critical remarks
- How to respond to critical comments
- How to encourage constructive criticism
- How to save face when someone criticizes you in front of your employees
Destructive vs. Constructive Criticism
- The essential differences between destructive and constructive criticism
- Seven things that make feedback useful
- How to recognize whether a statement is constructive or destructive
- Why is criticism so hard to give? The elements for successful criticism
- Fifteen guidelines for giving criticism that changes behavior
- A model for giving criticism that works in any situation
- What to criticize
- Opportunity to reformulate negative and destructive criticisms that will change behavior
"This particular class was above excellent...If I was an Executive I would mandate all of my managers and leaders to participate in Dr. Belt's class because it was tremendous. I look forward to completing my Certificate with CMD."
Lazerrick Young, Portfolio Recovery Associates, Hutchinson, KS