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Improving Supervisory Skills

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Improving Supervisory Skills

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Description:

ISS-WEB

Dr. Graham will coach you in analyzing the differences that can make you an effective or ineffective supervisor. You'll gain practical insights into common supervision mistakes and solutions to put you on the road of successful leadership.

Design For:

This seminar is designed for the newly promoted supervisors, soon to be promoted team leaders and managers that find it necessary to get work done through their employees. Experienced supervisors should attend to review and update their skills. You’re sure to appreciate the refreshing insights given in this one-day program.

"I was impressed by how much information was given in the short amount of time. The interaction with other Supervisors helped me to retain what I learned by hearing stories, comparing them to my own situations and listening to the textbook answers."

Randy Stapp, Detrioit Remanufacturing, Emporia, KS

"Dr. Graham has a natural talent for connecting with learners.  His positive approach in responding to differing opinions creates an environment where everyone feels valued. Each class I have taken provided me with leadership concepts that are easy to implement in my work area."

TSgt Zachary Whitener, Kansas Air National Guard

Outline:

What Does a Supervisor Do?

  • Skills of doing
  • Skills of supervising
  • Difference between good and poor supervisors

Establishing Objectives

  • How to define objectives
  • Major problems
  • How to develop employee commitment
  • How to resolve employee conflicts

Improving the Art of Delegation

  • What is authority?
  • Problems in delegation
  • How to give an order
  • How to criticize

Problems in Communication

  • How to communicate upward
  • How to communicate downward
  • How to handle informal groups

What Motivates Employees?

  • How to understand employee needs
  • How needs motivate
  • Assumptions about employees
  • Theory X and Y
  • The marginal employee

Employee Discipline

  • Rules and regulations
  • Philosophy of discipline
  • Why employees become problems
  • How to apply the discipline

Improving Leadership Ability

  • Power and leadership
  • What makes good leaders?
  • Autocratic or democratic
  • Leadership styles
  • How to put emphasis on the job

"I was impressed by how much information was given in the short amount of time. The interaction with other Supervisors helped me to retain what I learned by hearing stories, comparing them to my own situations and listening to the textbook answers."

Randy Stapp, Detrioit Remanufacturing, Emporia, KS

 

"He was by far the best instructor I have listened to! He taught me great ways to become a better supervisor."

Michael Newport, City of Pittsburg, Pittsburg, KS

 

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