Communication is often perceived as someone else’s job.
Leaders spend their time and resources focusing on goals
that directly contribute to the bottom line,
not knowing that communication does too!
Poor communication is one of the most counter-productive problems faced in business today. You’ll gain a number of useful insights to identify areas of poor communication and logical, step by step techniques that help you eliminate barriers to productivity in your job and make you and your organization more productive and effective.
Participants will learn a systematic approach to communicating which supports productivity improvements. The elements of productivity are analyzed in relationship to the methods and formats available for communicating.
Elements of Productivity
- Goals—clarity and commitment
- Methods and procedures—effective and efficient
- Energy and effort—direction and duration
Communication in Organizations—Characteristics and Problems
- Communicating with bosses
- Lateral communication with colleagues
- Communicating while supervising
- Grapevine communication
Formats for Communication
- Matching purpose to method
- Understanding preferences
- Flexibility and clarity
A Systematic Approach to Communicating About Problems
- How to communicate the situation
- How to analyze the response
- Categorizing the problem
- Adapting your approach systematically
“I really enjoyed the mixture of lecture and the activities used to demonstrate communication skills. Very knowledgeable in the area of communication and explaining in real life situations. The instructor did a good job providing materials and tying activities to the material. Each class I have taken has been beneficial. There has always been something I have taken away from the classes and able to apply at work.”
Julie Gretz, Sunflower Electric Power Company, Great Bend, KS
This seminar is designed for supervisors and managers, who will find it extremely useful for targeting their communication. Anyone working on a team can utilize the information from this seminar to improve individual and team functioning.