Being assertive and being aggressive are two different behaviors.
They give you two different outcomes.
Can you see the difference in the two?
Assertiveness is one of the most valuable skill sets leaders and managers can possess. It ensures that you are clear, consistent and understood by those you lead. Assertiveness helps eliminate the confusing and inconsistent messages many of us often convey unintentionally to our employees and coworkers.
This program gives participants practical techniques to improve their assertiveness in leadership positions and helps define the difference between assertive, aggressive, passive and devious leadership styles.
This program will also provide opportunities to use assertive techniques in problem solving and interpersonal workplace situations.
Assertiveness and leadership
- What is assertiveness?
- Assertiveness aids leadership
What is my communication style?
- Passive and non-assertive
- Overly assertive – aggressive
- Indirectly assertive
- Effectively assertive
How to be more assertive
- How to confront
- How to communicate
How to handle a problem boss
Compliments, criticism, rejection
- Taking compliments
- Giving compliments
- Accepting “NO”
- Feedback to subordinates
- Why give in?
- Problem-solving conflicts
If you are in a leadership role, and you have been labeled a tyrant, aggressive, pushy, demanding or hard to deal with, this class would benefit you.
If your recent performance evaluation highlighted your rough demeanor and your lack of empathy, this class is for you.
If your employee turnover rate is high and your management style is the culprit, this class will help you turn things around.
“Exceeded my expectations. I really like the way that we jumped right into practical application case studies. I really like the efficient tool for surveying the class. It was all very instructive. Dr. Graham has excellent command of the material. Fully engaged. Very skillful. I would definitely enroll in more courses with Dr. Graham.”
Daniel M. Goebel, Star Lumber, Wichita, Kansas
“Great seminar. Well worth my time. Dr. Graham was recommended to me by my supervisor as a choice option. He was right.”
Scott Dickmeyer, Flight Safety International, Wichita, Kansas
Substitutions are free and must be done prior to the start of the class or certificate program.
Cancellations or rescheduling must be received in writing and full refunds will be given up to four business days prior to the start of class.
Any cancellation or reschedule submitted with three or less business days notice is subject to a $35 charge on 1 or 2 day classes and a $75 charge on certificate programs.
No refunds after the first day of the class or certificate program.