You're speaking volumes...even when you are not talking.
This class will give you concrete skills you can use to take away the barriers to effective communication in your work.
- Defining communication
- Forms of interpersonal communication
- Barriers to communication
- A practical exercise on ‘pne way vs. two way’ communication
How to improve your communications
- Determining your communication style
- Why be concerned about style
- Style strengths and trouble spots
- How to handle receiving critical feedback
- Three stages of response to critical feedback
- Helpful hints on handling feedback
How to give constructive feedback
- Steps in giving constructive feedback
- Barriers to constructive feedback
- Guidelines for giving constructive feedback
The business of listening
- Four key elements of good listening
- Determining your listening attitude and style
- Tips for tip top listening
Special situations in communication
“As a former teacher, the class was really the perfect blend of teacher led instruction intermixed with individual and group activities. Kept me engaged the whole time.”
Jeff Maddox, IT Help Desk Manager, Meritrust Credit Union, Wichita, Kansas
“The course was filled with lots of information that can be used in real world situations. Dr. Hackett kept the information informative but interesting.”
Tara Converse, P.B. Hoidale Co, Wichita, Kansas
New supervisors will gain much from this class, as well as those people who have been in supervision and need a refresher, or a new perspective.
Substitutions are free and must be done prior to the start of the class or certificate program.
Cancellations or rescheduling must be received in writing and full refunds will be given up to four business days prior to the start of class.
Any cancellation or reschedule submitted with three or less business days notice is subject to a $35 charge on 1 or 2 day classes and a $75 charge on certificate programs.
No refunds after the first day of the class or certificate program.