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Communication Skills for Supervisors

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Communication Skills for Supervisors

You're speaking volumes...even when you are not talking.

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Improving your communication skills can help turn teeth-clenching tasks into noteworthy accomplishments. It will also help you clearly deliver your expectations to your employees.

This class will give you concrete skills you can use to take away the barriers to effective communication in your work.

Understanding Communications

  • Defining communication
  • Forms of interpersonal communication
  • Barriers to communication
  • A practical exercise on ‘One Way vs. Two Way’ communication

 

How to Improve Your Communications

  • Determining your communication style
  • Why be concerned about style
  • Style strengths and trouble spots

 

Receiving Feedback

  • How to handle receiving critical feedback
  • Three stages of response to critical feedback
  • Helpful hints on handling feedback

 

How to Give Constructive Feedback

  • Steps in giving constructive feedback
  • Barriers to constructive feedback
  • Guidelines for giving constructive feedback

 

The Business of Listening

  • Four key elements of good listening
  • Determining your listening attitude and style
  • Tips for tip top listening

 

Special Situations in Communication

“As a former teacher, the class was really the perfect blend of teacher led instruction intermixed with individual and group activities. Kept me engaged the whole time.”   

Jeff Maddox, IT Help Desk Manager, Meritrust Credit Union, Wichita, KS

“The course was filled with lots of information that can be used in real world situations. Dr. Hackett kept the information informative but interesting.”

Tara Converse, P.B. Hoidale Co, Wichita, KS

New supervisors will gain much from this class, as well as those people who have been in supervision and need a refresher, or a new perspective.

Have any questions or concerns, please reach out to me.  paula.seiwert@wichita.edu

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