“I really want to be a Supervisor, but I don’t want to deal with people issues.”
The ultimate oxymoron.
As a leader of your team, you work to focus on productivity, metrics, processes, results, objectives and goals. But, where is the bulk of your time spent? Fighting conflict. The all-or-nothing thinking, the unmanaged emotions, preoccupation with blaming others, and extreme behaviors. This session will help you outline a strategy to eliminate the negative conflict that derails your team.
Workplace conflict can arise between employees, between employees and supervision, and between employees and customers. When conflict is allowed to fester, and not dealt with, decisions are often made by assuming that someone will or won’t change their negative behaviors. There are many factors that influence the likelihood that a difficult person will change – or not.
As a supervisor one of your key responsibilities is to ensure that the work environment runs smoothly and that employees work in coordination with one another, free from conflict. When smooth coordination is disrupted, the result is reduced productivity and tense working conditions, which lead to broken relationships and damaged morale.
Identify the causes and consequences of conflict in the workplace and practice techniques to reduce conflict and address problem behaviors.
- How to handle myself in conflict situations
- What is my preferred conflict style?
- Getting a clear understanding of the problem
- Progressive discipline
“Awesome! This has been my favorite session to date. Great speaker with great examples of conflict resolutions and problem solving.”
“Mike offered good helpful advice. All the examples and exercises really helped with driving home the lesson.”
This seminar is designed for the supervisors, managers, team leads, project leaders and anyone who find themselves working in or leading a team, as well as, being responsible for organizational results.
Experienced leaders are encouraged to attend to review and update their skills. You’re sure to appreciate the refreshing insights given in this program.
Substitutions are free and must be done prior to the start of the class or certificate program.
Cancellations or rescheduling must be received in writing and full refunds will be given up to four business days prior to the start of class.
Any cancellation or reschedule submitted with three or less business days notice is subject to a $35 charge on 1 or 2 day classes and a $75 charge on certificate programs.
No refunds after the first day of the class or certificate program.