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Forecasting and Capacity Planning - Center for Management Development

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Forecasting and Capacity Planning

Resources are few, budgets are tight.
Is your organization working effectively?


Effective capacity is the maximum amount of work that an organization is capable of completing in a given period due to constraints such as quality problems, delays, material handling, etc. 

Forecasting is the process of making predictions on the future based on past and present data and analysis of trends.

If both of these functions are not in sync, your bottom line and market share suffer.

Laptops are provided for this class and you will work in EXCEL on the class exercises.

This session will review two of the most critical decisions in any business: forecasting demand and managing capacity. While managerial judgment and experience is still required for forecasting demand, managers today are aided by different decision making models to help them improve their forecasts. In this class you’ll learn how to use a number of effective forecasting approaches.

This program also gives you essential tools required to effectively plan for appropriate capacity in your operations. In class many of these tools will be hands-on exercises done with EXCEL on a laptop.  You’ll also gain valuable understanding of useful capacity measures, like utilization and efficiency. You’ll look at two key strategies that can be applied to match the forecasted demand to the available capacity.

Operations management

  • What is operations management?
  • Critical decisions in operations
  • Products vs. services


Forecasting models

  • Qualitative vs. quantitative
  • Time series analysis
  • Moving average
  • Exponential smoothing
  • Regression analysis
  • Forecast errors


Capacity planning

  • Capacity measures
  • Forecasts vs. capacity
  • Chase strategy
  • Level strategy
  • Yield management
  • Scheduling strategies

It doesn’t matter if you are in a service industry or a manufacturing industry, understanding capacity and being able to interpret demand is invaluable. 

The driving principles that create the efficiencies in an organization should be understood and practiced by all levels in the organization, most specifically those who are involved in ordering, stocking, laying out delivery schedules, estimating work time and resources, determining labor investments, accounting for and analyzing purchases.

“The program was very good.  Each practical exercise built on the learning from the previous. I appreciated that the class wasted no time and we quickly started working hands on exercises. Dr. Sue Abdinnour was a great instructor with a mastery of her subject.  She easily explained the math behind the equations. Her ability to quickly and in layman’s terms explain a production problem and walk the class towards a solution was vital to a successful class.  Having attended a couple of classes, I have confidence in the quality and value of the classes offered by CMD. Having this confidence in the staff and programs offered by CMD makes it easy to promote and to approve requests for training. “

Rich Stinnett, President, BTCO Inc., Newton, Kansas

Substitutions are free and must be done prior to the start of the class or certificate program.

Cancellations or rescheduling must be received in writing and full refunds will be given up to four business days prior to the start of class.

Any cancellation or reschedule submitted with three or less business days notice is subject to a $35 charge on 1 or 2 day classes and a $75 charge on certificate programs.  

No refunds after the first day of the class or certificate program.

Let’s explore the possibilities of having this program at your facility.  Paula.Seiwert@wichita.edu

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