Supervising people is a soft skill that focuses on behaviors.
Dr. Graham sets a strong foundation for understanding behaviors.
How attitudes influence employee behavior
- How attitudes are developed
- Two ways attitudes affect behavior
- How to improve employee attitude
How employee needs influence behavior
- Needs we inherit
- Needs we learn
- What are my major needs?
How to deal with employee frustration
- What happens when needs are frustrated?
- What causes needs to be frustrated?
How to understand people through giving and receiving
- How willing am I to give feedback?
- How receptive am I to feedback?
How perception influences behavior
- What is perception?
- What causes perceptual differences?
How to understand self
- How do others perceive me?
- How do I relate to others?
- Do I tend to be an extrovert or an introvert?
“He was able to break concepts down into real world examples and also made me think about some of the processes in my company and how we can make changes. Focus your attention on your stars. The ones falling behind will either catch up or fall out.”
Sara Dwyer, Human Resources Director, SFB Plastics Inc., Wichita, Kansas
“I really had my ideas of traditional wisdom turned upside down a bit. Dr. Graham explains things so they are easy to understand.”
Jason Moyer, Morrow Engineering, Wichita, Kansas
“Dr. Gerald Graham is an amazing speaker and keeps you engaged the whole class.
Caitlin Owen, Transmission Engineering Admin Assistant, Sunflower Electric Power Corp., Great Bend, Kansas
If you are considering entering a Supervisory position, or leading a team, this class provides basic fundamental theories of supervising people.
If you have been a supervisor for years, and need to get a breath of fresh air, and go back to the basics, this will be the class for you.
Substitutions are free and must be done prior to the start of the class or certificate program.
Cancellations or rescheduling must be received in writing and full refunds will be given up to four business days prior to the start of class.
Any cancellation or reschedule submitted with three or less business days notice is subject to a $35 charge on 1 or 2 day classes and a $75 charge on certificate programs.
No refunds after the first day of the class or certificate program.