Why Supervisors Don’t Praise

• Eight reasons why supervisors don’t give the praise they should

When Not to Praise

• Ten situations where praise will not motivate

How to Praise Effectively

• Six major differences between effective and ineffective praise
• Seven tips from ‘The One Minute Manager’
• Eight powerful guides for giving praise

Practice

• How to do it

Criticism

• How do I react to criticism?
• What are my present abilities?
• Why do I criticize?
• What changes do I have to make to be able to learn from criticism?

Benefiting From Criticism

• How to view critical remarks
• How to respond to critical comments
• How to encourage constructive criticism
• How to save face when someone criticizes you in front of your employees

Destructive vs. Constructive Criticism

• The essential differences between destructive and constructive criticism
• Seven things that make feedback useful
• How to recognize whether a statement is constructive or destructive

Criticizing Effectively

• Why is criticism so hard to give? The elements for successful criticism
• Fifteen guidelines for giving criticism that changes behavior
• A model for giving criticism that works in any situation
• What to criticize

Practice

• Opportunity to reformulate negative and destructive criticisms that will change behavior