The Spring 2023
10 Weeks of Instruction
February 23 through May 11, 2023
Thursday evenings from 4:30 to 7:30 p.m.
Supervising employees is an incredibly challenging job to say the least. It comes with extraordinary demands and require a wide range of expertise in everything from delegation techniques to communication skills.
The Supervisor Certificate has been designed specifically to strengthen and develop the skills you need to do your job right. Each session of the Supervisor Certificate focuses on the unique challenges you face every day and offers solutions to help you achieve your goal of being a successful supervisor. Nobody in your organization has a more immediate impact on productivity and performance than you!
- Newly appointed supervisors with little or no formal supervisory training.
- Employees soon to be promoted to a supervisory position.
- Technicians, engineers, shop employees or administrative staff members moving into supervisory functions.
- “Fast-tracked” individuals with supervisory potential.
- Non-supervisory personnel wishing to learn more about supervisory duties & responsibilities to enhance their career prospects.
- Individuals who wish to re-enter the workforce in a supervisory role.
Read through the program evaluation summaries from participants that have come through the Supervisor Certificate program this spring. They are a testament to the depth of learning that this program provides.
The instructors for the Supervisor Certificate have over 300 years of management experience working in a variety of industries. Each instructor brings their expertise and experience into the classroom to give you the exposure and the practice with real life examples and cases. You will have the chance to practice, resolving difficult employee situations in a safe environment, with an honest interchange with other supervisors, helping you to apply the techniques in your daily routine.
Past participants will tell you “I learned so much, without making the mistake myself”.
Darian Bebout, Professional Trainer
Gerald Graham, Ph.D., R.P. Clinton Distinguished Professor of Management
Dotty Harpool, MBA, Dir. of Student Advising Center, Barton School of Business
Mike Murillo, PMP, Professional Trainer
Brian Rawson, MBA
Kari Schmidt, JD, Instructor and Partner, Conlee, Schmidt & Emerson, L.L.P.
Shea Zuckerman, PMP
Making the transition from worker to supervisor
- How “doing” differs from supervising
- Why good “doers” fail as supervisors
- Four stages in becoming a supervisor
- Four suggestions for succeeding as a supervisor
Building better communication skills
- How to communicate effectively
- How to get your ideas approved and implemented
- When to speak and when to listen
- Non-verbal communication speaks louder than words
Delegating for results
- The differences between delegation and abdication
- Five causes of poor delegation
- Key behaviors for effective delegation
- What to do when delegation and empowerment don’t work
Assessing your leadership style
- Five leadership styles
- How to identify my favorite style
- How to judge the effectiveness of my style
- Should I modify my style?
Sharpening your listening skills
- What effective listening is…and isn’t
- Three levels of listening
- The 3 R’s of responding
- Techniques for becoming a better listener
Solving problems and making decisions effectively
- The steps in problem solving & a practical exercise
- Tools in problem solving
- Barriers to effective problem solving
- Team problem solving
Evaluating employee performance
- Establishing performance standards
- Complying with the law
- Methods of performance appraisal
- Conducting effective performance appraisals
Dealing with conflict and problem behaviors
- How to handle myself in conflict situations
- What is my preferred conflict style?
- Getting clear on the problem
- Working toward collaboration
- Progressive discipline
Understanding basic legal issues in the workplace
- Avoiding workplace violence and misconduct
- Dealing with discrimination and harassment
- Minimum wage – maximum risk
- Drug and alcohol abuse
Putting it into practice
- Four sensitive situations supervisors may face
- When to go over the boss’ head
- What to do about mistakes
- What to do when promoted ahead of others
- How to handle office politics
- The importance of mentors
- Lessons learned from General Schwartzkopf
Each participant will receive a framed certificate plaque, signed by the Dean of the Frank W. Barton School of Business, and the CMD Director, at the successful completion of no less than nine out of the ten sessions.
The biggest advantage you gain is that after completing the Supervisor Certificate program, you can fast track to a Management Certificate. All you have to do is enroll in five (5) additional CMD public seminars over the next 12 months, and you will earn a Management Certificate. That’s a difference of taking 5 days of training vs. 9 days of training.
If you have missed a session of the Supervisor Certificate and you want to make it up you can do so for FREE.
Follow the link below to see the topical sequence and the dates for each topic. The topics are never in the same order, so look for the Topic Name and not the Session number.
Public Supervision Fall 2022Once you identify the date you need to come, please give CMD a call, and let us know you are planning on attending, so we have enough seating and food.
316.978.3118 or email@example.com
If you did not receive your Supervisor Certificate because of a missed session, and you come back to us to make that session up, you will receive your certificate when you complete the 9th session of the ten.
Because you are in class at 4:30 and not out until 7:30, CMD will provide you with a light dinner each night of class. The menu ranges from taco’s, hamburgers, pizza, sandwich wraps and quesadilla’s.
As with all CMD sessions, there is coffee, water and pop available during class.
If you have a food allergy, or a dietary requirement, please let our offices know, and we can plan to accommodate your needs.
Substitutions are free and must be done prior to the start of the class or certificate program.
Cancellations or rescheduling must be received in writing and full refunds will be given up to four business days prior to the start of class.
Any cancellation or reschedule submitted with three or less business days notice is subject to a $35 charge on 1 or 2 day classes and a $75 charge on certificate programs.
No refunds after the first day of the class or certificate program.