• Newly appointed supervisors with little or no formal supervisory training.
• Employees soon to be promoted to a supervisory position.
• Technicians, engineers, shop employees or administrative staff members moving into supervisory functions.
• “Fast-tracked” individuals with supervisory potential.
• Non-supervisory personnel wishing to learn more about supervisory duties & responsibilities to enhance their career prospects.
• Individuals who wish to re-enter the workforce in a supervisory role.

Read through the program evaluation summaries from participants that have come through the Supervisor Certificate program this spring. They are a testament to the depth of learning that this program provides.

Supervisor Certificate Participant Evaluations Fall 2019

Supervisor Certificate Participant Evaluations

“The Blake & Mouton’s Managerial Grid was like looking into a mirror that reflects how my Employees and Company look at me.  It has made me think hard on how I approach my job and staff.”
Joseph Jones, ThyssenKrupp Aerospace, Park City, Kansas

“This was very helpful to me – it’s amazing how many things you can be doing wrong without even knowing it.”
Kim Underwood, Cattle Empire, Satanta, Kansas

“I really enjoyed the courses and have utilized a lot of the materal! I have become a better, more confident supervisor. I feel I have more respect and dedication from my team all from the stuff that was gone over in the courses. The teachers and staff at CMD are all wonderful people. I have spread the word and will be sending some of my team to classes.”
David Larson, Reiloy USA, Wichita, Kansas

The instructors for the Supervisor Certificate have over 300 years of management experience working in a variety of industries.  Each instructor brings their expertise and experience into the classroom to give you the exposure and the practice with real life examples and cases.  You will have the chance to practice, resolving difficult employee situations in a safe environment, with an honest interchange with other supervisors, helping you to apply the techniques in your daily routine.

Past participants will tell you “I learned so much, without making the mistake myself”.

Darian Bebout, Professional Trainer

John Belt, Ph.D., Professor of Management, Emertitus

Gerald Graham, Ph.D., R.P. Clinton Distinguished Professor of Management

Don Hackett, Ph.D., Associate Professor, Kansas Family Business Fellow

Ms. Dotty Harpool, MBA, Dir. of Student Advising Center, Barton School of Business

Mike Murillo, PMP, Professional Trainer

Phyllis Robertson, MBA, Professional Trainer

Kari Schmidt, JD, Instructor and Partner, Conlee, Schmidt & Emerson, L.L.P.

Making the transition from worker to supervisor

• How “doing” differs from supervising
• Why good “doers” fail as supervisors
• Four stages in becoming a supervisor
• Four suggestions for succeeding as a supervisor

Building better communication skills

• How to communicate effectively
• How to get your ideas approved and implemented
• When to speak and when to listen
• Non-verbal communication speaks louder than words

Delegating for results

• The differences between delegation and abdication
• Five causes of poor delegation
• Key behaviors for effective delegation
• What to do when delegation and empowerment don’t work

Assessing your leadership style

• Five leadership styles
• How to identify my favorite style
• How to judge the effectiveness of my style
• Should I modify my style?

Conducting Effective Meetings 

• Understanding participant meeting responsibilities
• Understanding leaders meeting responsibilities
• The 5 P’s of effective meetings
• Team exercises

Solving problems and making decisions effectively

• The steps in problem solving & a practical exercise
• Tools in problem solving
• Barriers to effective problem solving
• Team problem solving

Evaluating employee performance

• Establishing performance standards
• Complying with the law
• Methods of performance appraisal
• Conducting effective performance appraisals

Dealing with conflict and problem behaviors

• How to handle myself in conflict situations
• What is my preferred conflict style?
• Getting clear on the problem
• Working toward collaboration
• Progressive discipline

Understanding basic legal issues in the workplace

• Avoiding workplace violence and misconduct
• Dealing with discrimination and harassment
• Minimum wage – maximum risk
• Drug and alcohol abuse

Putting it into practice

• Four sensitive situations supervisors may face
  • When to go over the boss’ head
  • What to do about mistakes
  • What to do when promoted ahead of others
  • How to handle office politics
• The importance of mentors
• Lessons learned from General Schwartzkopf

Each participant will receive a framed certificate plaque, signed by the Dean of the Frank W. Barton School of Business, and the CMD Director,  at the successful completion of no less than nine out of the ten sessions.  

The biggest advantage you gain is that after completing the Supervisor Certificate program, you can fast track to a Management Certificate.  All you have to do is enroll in five (5) additional CMD public seminars over the next 12 months, and you will earn a Management Certificate.  That’s a difference of taking 5 days of training vs. 9 days of training.

Because you are in class at 4:30 and not out until 7:30, CMD will provide you with a light dinner each night of class.  The menu ranges from taco’s, hamburgers, pizza, sandwich wraps and quesadilla’s.  

As with all CMD sessions, there is coffee, water and pop available during class.

If you have a food allergy, or a dietary requirement, please let our offices know, and we can plan to accommodate your needs.

Substitutions are free and must be done prior to the start of the certificate program.

Cancellations or rescheduling must be received in writing and full refunds will be given up to four business days prior to the start of the certificate program.

Any cancellation or reschedule submitted with three or less business days notice is subject to a $75 charge on certificate programs.  

No refunds after the first day of the program.