"Emotional Intelligence is your ability to recognize and understand emotions in yourself and others, and your ability to use this awareness to manage your behavior and relationships." Travis Bradbury
Building strong, cohesive working relationships is an important part to maintaining an efficient and productive workplace. Building, strengthening and managing your emotions is an important component in developing better interaction and success on the job. This program will give you tools to enhance the way you work, communicate and build cooperative networks in the workplace.
- Become aware of the business case for learning and applying emotional intelligence (EQ) at work, understand why today’s leaders need to develop this important skill.
- Understand the nature of emotional intelligence and how the human brain works. Learn the four dimensions of EQ and the skills associated with them.
- Develop self-awareness and understand its impact on attitude, fulfillment and personality.
- Develop and apply self-management skills in ways that boost leadership and accomplishment.
- Develop and apply social awareness skills.
- Develop and apply relationship management skills in ways that enhance the ability to lead others, work collaboratively, resolve conflict and achieve dramatic results.
- Choose from an assortment of practical emotional intelligence techniques to use in a variety of work-related applications including communication, leadership, management, coaching, working with others, sales, customer service and supervision.
Anyone from any level in the organization would benefit from understanding the concept of Emotional Intelligence and it’s impact on customers, team members, peers, management, other departments, and employees.
Accounting, finance, purchasing, marketing, shipping, inventory workers, customer service representatives, line workers, truck drivers, delivery people, contractors, service technicians, supervisors, managers, directors, and VP’s.
Substitutions are free and must be done prior to the start of the class or certificate program.
Cancellations or rescheduling must be received in writing and full refunds will be given up to four business days prior to the start of class.
Any cancellation or reschedule submitted with three or less business days notice is subject to a $35 charge on 1 or 2 day classes and a $75 charge on certificate programs.
No refunds after the first day of the class or certificate program.
Emotional Intelligence is the #1 most requested on-site program CMD has. Let’s explore the possibilities of having this program at your facility. It is easy, efficient and economical. Paula.Seiwert@wichita.edu