September 12 through November 21, 2017
from 4:30 to 7:30 p.m.
Supervising employees is an incredibly challenging job to say the least. It comes with extraordinary demands and require a wide range of expertise in everything from delegation techniques to communication skills.
The Supervisor Certificate has been designed specifically to strengthen and develop the skills you need to do your job right. Each session of the Supervisor Certificate focuses on the unique challenges you face every day and offers solutions to help you achieve your goal of being a successful supervisor. Nobody in your organization has a more immediate impact on productivity and performance than you!
Who should attend?
- Newly appointed supervisors with little or no formal supervisory training.
- Employees soon to be promoted to a supervisory position.
- Technicians, engineers, shop employees or administrative staff members moving into supervisory functions.
- “Fast-tracked” individuals with supervisory potential.
- Non-supervisory personnel wishing to learn more about supervisory duties & responsibilities to enhance their career prospects.
- Individuals who wish to re-enter the workforce in a supervisory role.
Each participant will receive a framed certificate plaque at the successful completion of no less than nine out of the ten sessions. After completing the Supervisor Certificate program, you can enroll in five (5) additional CMD public seminars and earn a Management Certificate. For more information call our offices at 316.978.3118.
If you have missed a session of Supervisor Certificate this last spring, and you want to make it up in the fall of 2015, follow the link to see the topical sequence and the dates for each.
Please give CMD a call, and let us know you are planning on attending, so we have enough seating and food.
“The Blake & Mouton’s Managerial Grid was like looking into a mirror that reflects how my Employees and Company look at me. It has made me think hard on how I approach my job and staff.”
Joseph Jones, ThyssenKrupp Aerospace, Park City, KS
“This was very helpful to me – it’s amazing how many things you can be doing wrong without even knowing it.”
Kim Underwood, Cattle Empire, Satanta, KS
Read through the program evaluation summaries from companies that have brought the Supervisor Certificate on-site to their organizations.
Outline of the 10 weekly sessions:
Making the Transition from worker to Supervisor
- How “doing” differs from supervising
- Why good “doers” fail as supervisors
- Four stages in becoming a supervisor
- Four suggestions for succeeding as a supervisor
Building Better Communication Skills
- How to communicate effectively
- How to get your ideas approved and implemented
- When to speak and when to listen
- Non-Verbal communication speaks louder than words
Delegating for Results
- The differences between delegation and abdication
- Five causes of poor delegation
- Key behaviors for effective delegation
- What to do when delegation and empowerment don’t work
Assessing Your Leadership Style
- Five Leadership styles
- How to identify my favorite style
- How to judge the effectiveness of my style
- Should I modify my style?
Sharpening Your Listening Skills
- What effective listening is…and isn’t
- Three levels of listening
- The 3 R’s of responding
- Techniques for becoming a better listener
Solving Problems and Making Decisions Effectively
- The steps in problem solving & a practical exercise
- Tools in problem solving
- Barriers to effective problem solving
- Team problem solving
Evaluating Employee Performance
- Establishing performance standards
- Complying with the law
- Methods of performance appraisal
- Conducting effective performance appraisals
Dealing with Conflict and Problem Employees
- How to handle myself in conflict situations
- What is my preferred conflict style?
- Dealing with the common types of problem employees
- “Red Hot Stove” model of discipline
Understanding Basic Legal Issues in the Workplace
- Avoiding workplace violence and misconduct
- Dealing with discrimination and harassment
- Minimum wage – Maximum risk
- Drug and alcohol abuse
Putting It Into Practice
- Four sensitive situations Supervisors may face
- When to go over the boss’ head
- What to do about mistakes
- What to do when promoted ahead of others
- How to handle office politics
- The importance of mentors
- Lessons learned from General Schwartzkopf