The supervisor's function is not to make people work,
but to make it possible for people to work.
Dr. Graham will coach you to successfully complete that role.
What does a supervisor do?
- Skills of doing
- Skills of supervising
- Difference between good and poor supervisors
- How to define objectives
- Major problems
- How to develop employee commitment
- How to resolve employee conflicts
Improving the art of delegation
- What is authority?
- Problems in delegation
- How to give an order
- How to criticize
Problems in communication
- How to communicate upward
- How to communicate downward
- How to handle informal groups
What motivates employees?
- How to understand employee needs
- How needs motivate
- Assumptions about employees
- Theory X and Y
- The marginal employee
- Rules and regulations
- Philosophy of discipline
- Why employees become problems
- How to apply the discipline
Improving leadership ability
- Power and leadership
- What makes good leaders?
- Autocratic or democratic
- Leadership styles
- How to put emphasis on the job
This seminar is designed for the newly promoted supervisors, soon to be promoted team leaders and managers that find it necessary to get work done through their employees. Experienced supervisors should attend to review and update their skills. You’re sure to appreciate the refreshing insights given in this one-day program.
“I really enjoyed this course as I took away valuable information which made me reflect on alternative ways of dealing with teams”
Cara Boyer, Quality Assurance Specialist, Child Start
“I was impressed by how much information was given in the short amount of time. The interaction with other Supervisors helped me to retain what I learned by hearing stories, comparing them to my own situations and listening to the textbook answers.”
Randy Stapp, Supervisor, Detroit Diesel, Emporia, Kansas
“Dr. Graham has a natural talent for connecting with learners. His positive approach in responding to differing opinions creates an environment where everyone feels valued. Each class I have taken provided me with leadership concepts that are easy to implement in my work area.”
TSgt Zachary Whitener, Kansas Air National Guard, McConnell A.F.B., Wichita, Kansas
“The staff was very welcoming! Very professional! Dr. Graham is very knowledgeable and communicates the information well. He laid out scenarios in such a way that I could almost visualize them. I know that I don’t know everything. CMD can, and has, helped me to grow as a leader/manager.”
Jacob Baker, Assistant Manager Flight Training, FlightSafety International, Wichita, Kansas
Substitutions are free and must be done prior to the start of the class or certificate program.
Cancellations or rescheduling must be received in writing and full refunds will be given up to four business days prior to the start of class.
Any cancellation or reschedule submitted with three or less business days notice is subject to a $35 charge on 1 or 2 day classes and a $75 charge on certificate programs.
No refunds after the first day of the class or certificate program.